Privacy Policy - Voiceowl

At VoiceOwl, we are committed to protect your privacy and meet all legal and regulatory requirements regarding data protection and privacy. We have created this Privacy Policy as part of our Terms of Service to explain what information we collect, how we use, share and process the collected information, on our website Voiceowl.ai and on other websites and services that we operate.

This privacy policy does not cover

VoiceOwl Employees – For any detailed information on it contact [email protected].

As you will see in the Policy, we only use the information collected to improve our services for our users. If after reviewing the Policy you have any further questions, please contact us at [email protected].

Our customers control the personal information of their end users as “Data Controllers” or “Data Fiduciaries.” We, as a “Data Processor,” handle this information on behalf of and according to the instructions of our customers. We do not have a direct relationship with our customers’ end users. Therefore, our services may involve processing personal information in ways that are not detailed in this notice. It is the responsibility of our customers to inform their end users about privacy and data processing, including:

(1) the reasons for collecting and using personal information,
(2) a contact person for inquiries or complaints,
(3) the types of third parties with whom personal information is shared, and
(4) the options individuals have to limit the use and disclosure of their personal information. If you are an end user of our customer and want to understand how your personal information is used, please contact the customer directly with whom you interact. VoiceOwl acts as a Data Controller for certain information collected from other individuals, as explained in this notice.

Definitions

When we say, “we,” “our,” or “us,” we’re referring to Voiceowl, an Indian company, our employees, directors, officers, affiliates, and subsidiaries.

When we say “you” or “your,” we are referring to the person or entity that’s registered with us to use the VoiceOwl Services.

When we say “Websites,” we mean our websites located at Voiceowl.ai, Voiceowl.ai, including all subdomains and sites associated with those domains, and other websites that we operate now and in the future.

When we say “Services,” we mean our Websites, Application Programming Interfaces (APIs), applications, our content, and various third-party services that make up VoiceOwl.

When we say “VoiceOwl,” we mean our Websites and Services collectively.

When we say “information,” we mean all of the different forms of data that you provide us and that we collect from you from your use of the Services, your software, and your devices.

Information We Collect

The information that we collect depends upon the context of our interaction and adheres to your privacy settings. It also depends upon your use of features, location and legal obligations. We collect the following information through your use of our sites and services.

Information you provide to us: When you register for and use VoiceOwl, you are providing us with information, which we collect. This information may include your name, billing and mailing address, email address, phone number, and credit card information. We use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.
Anonymized Information from your use of Services: This information includes your de-identified location information, browser type, information about devices used to access our Services, or other aggregated, de-identified information about how you use our Services.
Cookies: When you use VoiceOwl, we store “cookies,” which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser, your operating system, and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, our Services may not work properly.
Third Party Cookies: The use of cookies by third parties is not covered by our Privacy Policy. We do not have access or control over these cookies. Third parties use session ID cookies to make it easier for you to navigate our Websites. We use third-party services to provide the necessary hardware, software, networking, storage, and related technology required to run and improve our Services.

How We Use Your Information

To build communication – We use your personal information to create your account and use our services including updates, security alerts, to send newsletters and administrative messages for better communications of our developments. Such information helps us in personalizing your experience and to provide for better customer support.
Implement our Services – We use your information to operate and administer our Sites, and to provide, operate, monitor, and maintain our Services.
To bill you for services- We use your payment and transactional information and your billing address for the convenient payment of our services.
To transfer your information in the case of a sale, merger, consolidation, or acquisition- In such cases notice needs to be given to the individual regarding transfer of personal information. .
To personalize your experience. – For this, information like location is used. This helps us to provide for better understanding of your demand from us and give you a personalized experience.
To improve our Services and our products.-we use and analyze the data to improve gaps in our services and to deliver our customer a wholesome experience. We also analyze how you use our Sites and Services to deliver the Sites and Services, and improve functionality, quality, and user experience. Our analysis includes using Customer end user information to train Customer AI models.
To serve and response to legal process- To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims,

If you no longer wish to receive our newsletters, you may unsubscribe by following the link located within our emails.

DISCLOSURE

VoiceOwl discloses the personal information when required by the third parties with prior permission of the individual or as required by the law and law enforcement agencies.

TO THIRD PARTIES SERVICE PROVIDERS

We may share information with Sub processors, strategic partners, and service providers – for instance, to send out newsletters or to process payments. A Sub processor is a service provider that VoiceOwl uses to process data on behalf of our customers, who are the data controllers of that data.
When we have your permission to share your information.
When we have given you prior notice that the information will be shared.
Any other suppliers, sub-contractors, resellers distributors, vendors and other service providers acting on our behalf.
To enforce our terms and conditions or to protect our operations or users.
If a transfer of your information is required under the terms of a reorganization, merger, or sale of the company.
When we determine that information is aggregate information or other information that does not identify you.

LEGAL OR PUBLIC AUTHORITIES

When we are required by law, or legal process to disclose information such as a court order or a subpoena.
When we believe in our discretion, unless otherwise prohibited by law, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Necessary to enforce our agreement or notice.
Or otherwise so directed by you.

ADVERTISING PARTNERS

We collaborate with third-party advertising networks, exchanges, and social media platforms (Such as, Facebook and Twitter) to showcase ads on our websites and manage advertising across other platforms. We may share personal information with them to facilitate these services. For details on how you can disable tracking technologies, please refer to our Cookie Notice.”

Retention Period of Your Information

We retain your information and data that we process on your behalf as long as your account is active, as needed to provide our Services, and as necessary to comply with our legal obligations and resolve disputes.

How we take care for your Information Security

We take precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
We follow generally accepted industry standards to protect your information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our order form, we encrypt the transmission of that information using secure socket layer technology (SSL).

Privacy Controls & Rights

Privacy Controls

There are certain privacy controls allowed by our website to protect PII of our user. Following are the safety options available –

Option of Unsubscribing – Once you have availed our email marketing communicating We provide for the option of unsubscribing the communication by clicking “ UNSUBSCRIBE” mentioned in our email.
Setting your own communication Preference – The email preferences can be customized as if you want to receive email only regarding our service, new updates and prominent changes and not any promotional emails it can easily be customized.
Account Preference – All the information given to us while creation of the account can be changed at any time by logging on it. Also the user has an option of deleting the account at any time.
Managing Cookies – You always have the option to accept or deny the cookies. This helps to protect any PII to being transferred to any unwarranted source.

Privacy Rights

We operate globally and privacy rights that are available to an individual depend on the place of residence. In addition to the rights mentioned in our policy following are the rights you can avail depending upon the place of your residence.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

If you are a California resident, in addition to the rights set forth in this Privacy Notice, you have the right to request information from us regarding how we collect and share certain categories of your personal information.

CCPA RIGHTS:

Right to Know– You have the right to know the information that we have collected from you from the past 12 months. These categories of the information are :-

personal information we have collected about you;

The business or commercial purpose for collecting your personal information;

The categories of third parties with whom we have shared your personal information; and
The specific pieces of personal information we have collected about you.
Right to Delete – You have the right to request that we delete the personal information we have collected from you. There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following
Complete your transaction;
Provide you a good or service;
Perform a contract between us and You;
Protect your security and prosecute those responsible for breaching it;
Fix our system in case of a bug;
Protect the free speech rights of you or others user;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.)
Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation; or
Make other internal lawful uses of the information that are compatible with the context in which you provided it.

Other Rights – You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
The right to contact us – email address provided in this Privacy Notice, to receive the categories of sources from which your personal information was collected in the preceding year, the purpose for collecting that information, and the categories of third parties with whom your personal information was shared. Please include the details of your request, your full name, and your contact information so that we may respond to your request. An authorized agent may make a request on your behalf. We aim to respond to consumer requests within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

GENERAL DATA PROTECTION REGULATION (GDPR)

Individuals located in the UK or the European Union has certain rights under the UK GDPR or GDPR, including the following:

Right of access You have the right to know whether your personal information is being processed as well as your right to obtain copy of what is being processed.
Right to rectification When personal information is inaccurate, you have the right to a process to correct the information.
Right to erasure of your personal information (the “right to be forgotten”).
Right to restrict processing You have the right to limit the processing of your personal information.
Right to data portability You have the right to receive personal information concerning you and the right to have that information transmitted from us to a controller where technically feasible.
Right to object You have the right to object to the processing of your personal information, including information processed for direct marketing purposes.
Rights related to automated decision making and profiling You have the right to not be subject to a decision based solely on automated processing.

You can exercise your rights by contacting us at [email protected] . You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

DIGITAL PERSONAL DATA PROTECTION ACT (“DPDPA”)

If you are an Indian resident, in addition to the rights set forth in this Privacy Notice, you have the right to request information from us regarding how we collect and share certain categories of your personal information. The categories of information are:-

Right of Access Information about Personal Data: You have the right to request access and receive certain information about how we use personal information about you and who we share it with.
Right to Correction of Personal Data: You have the right to request correction of personal information we hold about you where it is inaccurate or incomplete.
Right to Erasure of Personal Data: You have the right to request deletion of the personal information we hold about you:
- Where you believe that it is no longer necessary for us to hold your personal information;
- Where we are processing your personal information based on legitimate interests and you object to such processing and we cannot demonstrate an overriding legitimate ground for the processing;
- Where you have provided your personal information to us with your consent, and you wish to withdraw your consent and there is no other ground under which we can process your personal information; or
- Where you believe your personal information is being unlawfully processed by us.
Right to Nominate: You have the right to nominate another individual, who, in the event of your unfortunate passing or incapacity, shall be able to exercise the rights provided to you in accordance with the provisions highlighted in the DPDPA and the rules thereunder.
Right of Grievance Redressal: You have a right to register a your grievances with regards to our processing of your personal information.
Withdrawal of Consent: Where you have provided your consent for us to process your personal information, you can withdraw your consent by emailing at [email protected] .

Children’s Personal Information

We do not knowingly collect, process, use or maintain personal information from individuals under the age of 18. If you are a parent of a child under the age 18 years, and you believe that your child provided us with information about himself or herself, please contact us immediately.

Public Information and Third Parties

Voiceowl Blog: We have public blogs on our Website. Any information you provide in these areas may be read, collected, and used by anyone. If your personal information appears on our blogs and if you would like to remove it, you can send your request to [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Third Parties: We are not responsible and this Privacy Policy does not cover your use of any third-party widgets, features, or websites or links to third-party websites or services. We encourage you to read the privacy policy of any third-party site you visit or service you use carefully.

We publish customer testimonials on our website, which may contain personal information. We obtain consent to post the customer’s name along with their testimonial. To request the removal of your personal information from a testimonial, please email us at [email protected].

Social Media Widgets: Our Websites include social media features. These features may collect your IP address, which page(s) you are visiting, and may set cookies to make sure they function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policy of the companies providing them.

Third-Party Integrations: We may offer integrations with third-party products, applications, or other functionality not operated or controlled by us (“Third-Party Integrations”). If a Third-Party Integration is with Google (for example, where we offer Google Calendar, Google SSO, and Google Workspaces integrations), then generally, the data we access from Google is listed in the integration flow, and our use of such data is explained on our integration page. Where applicable, our collection and use of data received from Google’s APIs is informed by Google’s Limited Use Requirements.

Correcting And Updating Information

If you are our customer and would like to access or delete information that you provided, you may do this by signing in to VoiceOwl and making the change or by emailing us at [email protected]. We will respond to your request within 30 days. We may decline to process unreasonable requests or requests that are not otherwise required by local law.

We have no direct relationship with third parties with whom our users may interact using the Services. Any such party who would like to amend or delete data which may be stored in the Services should direct his or her request to the applicable VoiceOwl user acting as the “data controller” for such information.

Any such party who no longer wishes to be contacted by a VoiceOwl user, should contact that VoiceOwl user directly.

Updates To This Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by email.

Effective Date

This Privacy Policy has the same Effective Date as our Terms.

Questions

If you have any questions regarding this Privacy Policy, please contact us by email at [email protected].