2023 was a year of great activity in the field of artificial intelligence as well as customer e...
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2024 predictions highlight the widespread adoption of generative Artificial Intelligence (genAI...
Gone are the days of one-size-fits-all marketing and robotic customer service interactions. Tod...
Ever wonder why customers get frustrated when they have to call back multiple times for the sam...
Call control, the ability to guide and manage conversations effectively, emerges as a cornersto...