Providing customer support in multiple languages doesn’t just enhance customer loyalty. It gives your business a competitive edge.
A recent survey found that 35% of users would switch to a product that offers support in their native language. However, 54% of companies struggle with rising operational costs. And 49% have difficulty hiring enough agents. This makes choosing the right multilingual voicebot crucial.
But how do you know which one is right for YOUR business?
Here, we present the top 5 AI companies for multilingual voice bots to streamline your contact center automation.
1. VoiceOwl
VoiceOwl offers highly customized large language models (LLMs) to offer AI-based contact center solutions. As of 2024, it supports the maximum number of languages—135.
Key Features:
- Faster Resolution
Customized LLMs handle basic queries and troubleshoot issues in real-time. This reduces wait times and make human agents available for complex tasks.
- Enhanced Personalization:
Voicebots personalize interactions based on individual preferences and purchase history, enhancing customer experiences.
- 24/7 Availability:
LLM-powered virtual assistants provide round-the-clock support. This ensures customers always have access to help.
- Reduced Costs:
Automation streamlines operations and cuts costs, allowing resources to be redirected towards growth.
- Constant Improvement:
LLMs learn and adapt from each interaction, becoming more efficient over time.
- Natural Language Understanding (NLU) and Automatic Speech Recognition (ASR):
Ensures seamless user interactions.
- Integration with any system:
Allows for scalable and customizable deployments.
- Multi-Platform Support:
Enables businesses to reach customers across websites, mobile apps, and messaging platforms.
- Pay-As-You-Go Pricing:
Offers cost-effective solutions for businesses of all sizes.
- Proof of Concept: available in 48 hours.
- Lead verification and lead qualification system available to work in 30 min.
- Multi-agentic AI:
A proprietary model of multi-agentic AI made from the knowledge of 50 million call recording intelligence.
How VoiceOwl Enhances Business Efficiency:
Search Knowledge Base
No more searching through large amounts of data. VoiceOwl’s LLM-powered automation solutions pinpoint relevant information instantly. This empower agents to resolve issues effectively. These intelligent AI-powered contact center tools ensure quick access to necessary data. This automatically enhances overall efficiency.
Personalized Recommendations
VoiceOwl’s customized LLMs tailor suggestions based on individual preferences. This boost customer satisfaction and sales. This also results in a personalized and enhanced customer experience.
Automated Customer Support
Repetitive tasks like password resets and FAQs are handled effortlessly by VoiceOwl’s multilingual voice bots. This automation frees up valuable agent time, allowing them to focus on more complex and high-value interactions.
Streamlined Onboarding
Guide customers through the onboarding process seamlessly with VoiceOwl. From identity verification to feedback collection, VoiceOwl provides clear instructions and personalized support. This ensures a smooth onboarding experience with its Gen AI-powered contact center automation.
Context-Aware Conversations
VoiceOwl remembers past interactions and builds upon them to provide personalized solutions. This intuitive Gen AI-powered automation leaves customers feeling valued and understood.
Multi-Turn Conversations
Engage in natural, back-and-forth dialogues with customers using VoiceOwl’s advanced custom LLM-powered virtual assistants. These assistants understand customer needs and provide solutions within a single interaction.
Task-Oriented Virtual Assistants
VoiceOwl goes beyond customer support. Dedicated virtual assistants are capable of verifying leads, booking appointments, processing transactions, recommending products, and more. This comprehensive Gen AI-powered contact center functionality ensures that all customer needs are met efficiently.
AI-powered Customer Sentiment Analysis
VoiceOwl grasps customer emotions in real-time, identifying concerns and proactively addressing them. By understanding linguistic elements and complex sentences, VoiceOwl ensures a positive customer experience.
Predictive Analytics
Leverage customer data with VoiceOwl to anticipate future needs and behaviors. This enables targeted marketing campaigns and drives business growth.
2. Yellow AI
Yellow ai enables enterprises to craft exceptional customer interactions using our generative AI-driven customer service automation platform. It support over hundred languages.
Key Features:
Dynamic AI Agents:
- Achieve high levels of automation (up to 90%) 24×7 interactions.
Multi-channel Support:
- Supports over 35 communication channels.
Advanced Language Capabilities:
- AI-powered agents can communicate in over 100 global and regional languages, facilitating diverse customer interactions.
Enterprise-grade Security:
- Incorporates robust security measures and compliance with ISO, HIPAA, SOC2, and GDPR certifications to protect sensitive data.
No-code Builder:
- Allows for easy development and management of AI agents without requiring coding skills, enabling rapid deployment and customization.
Use Cases:
- Voice Assistants and Virtual Agents:
Create interactive voice response (IVR) self-service options.
- Automated Customer Support
Develop chatbots that handle basic user actions and provide informational responses.
- Advanced Speech & NLP:
Utilizes sophisticated speech recognition and natural language understanding.
Multi-channel Support:
- Supports over 35 communication channels.
Benefits:
- Effortless Content Management: Simplifies managing conversation context, speeding up bot design and deployment.
- Telephonic Audio Support: Enhances speech recognition accuracy for telephony applications with 8kHz audio.
- Multi-Turn Conversations: Easily builds and manages complex dialogues by handling conversation slots and criteria.
- Strong Lifecycle Management: Supports versioning and rollback for efficient code management and updates.
- One-Click Deployment: Streamlines multi-platform bot deployment on services like Facebook Messenger, Slack, and SMS.
3. Rezo.AI
Rezo’s Analyse AI transforms contact center interactions into actionable insights, enhancing reporting and analytics. Rezo’s multilingual voice bot supports over 10 languages.
Key Features:
- Accurate Speech-to-Text (STT): Converts conversations into precise text for reliable data analysis.
- Automated Tagging: Categorizes and labels conversations based on predefined criteria.
- SOP Audits: Evaluates agent compliance with standard operating procedures.
Use Cases:
- Analyze Conversations: Gain insights from customer interactions to improve products and services.
- Automated Tagging: Track conversation trends and key topics efficiently.
- Strategic Audits: Ensure consistency and compliance in agent performance.
Benefits:
- Actionable Insights: Enhance decision-making with detailed analytics.
- Better Performance: Deliver targeted coaching to enhance agent performance.
4. Haloocom’s Hexa
Haloocom is transforming customer Service with NLP AI/ML based Voice BOTs. HEXA by Haloocom is India’s First Multilingual Voice BOT that can interact with human in 6 languages
Key Features
- Unified Communication Platform:
Multi-office connectivity with setup in under 48 hours.
- Contact Center Solution:
Advanced inbound and outbound call handling with Conversational AI.
- Location Tracking Services:
Real-time location tracking and task management via an Android app.
- AI Powered Bots:
Voice, Video, and Chat BOTs with multilingual interaction capabilities.
- Omnichannel Integration:
Integration with WhatsApp, Facebook, Telegram, and CRM systems like Zoho and Salesforce.
- Email Marketing Platform:
Fair Email offering precise targeting and tracking as an alternative to Mailchimp and Zoho.
- Round-the-Clock Support: 24/7 global technical support centers.
Benefits
- Increased Productivity:
Boosts operational efficiency by up to 3X with AI-powered solutions.
- Enhanced Customer Interaction:
Multilingual voice bot improves customer engagement across diverse regions.
- Cost Savings:
Significant cost optimization, saving over 3.46 million.
- Quick Implementation:
Rapid deployment of communication solutions within 48 hours.
- Operational Control:
Real-time tracking and task management streamline operations.
- Comprehensive Integration:
Seamless integration with various communication and CRM platforms enhances workflow efficiency.
- Reliable Support:
Continuous technical support ensures minimal downtime and maximum operational reliability.
- Professional Expertise:
Access to a highly skilled team with extensive experience in global telecom projects.
Use Cases
- Multi-office Operations:
Ideal for businesses requiring quick and efficient setup of communication systems across multiple locations.
- Customer Service Enhancement:
Suitable for companies looking to integrate advanced AI-driven contact center solutions to manage inbound and outbound calls.
- Field Operations Management:
Beneficial for organizations needing real-time tracking and task management for field staff.
- Global Customer Engagement:
Perfect for businesses with diverse customer bases needing multi-lingual support and omnichannel communication.
- Marketing Campaigns:
Useful for companies aiming to optimize email marketing with precise targeting and performance tracking.
- Continuous Support:
Essential for businesses that require 24/7 technical support to ensure uninterrupted operations and quick resolution of issues.
5. Uniphore
Uniphore offers a comprehensive suite of contact center automation tools with strong multilingual support. It accommodates over 100 languages.
Key Features:
- No-Code Design for UX: Create rich user experiences without coding.
- No-Code Virtual Agents: Build virtual agents that understand intent, sentiment, and emotion.
- Low-Code Automation: Integrate with any system using standard web services and APIs.
- Multilingual Support: Automate processes in over 100 languages.
- Adoption Analytics: Use detailed reports and heat maps to understand user adoption and improve continuously.
- Flexible Deployment: Available on public cloud, private cloud, or on-premise.
Use Cases:
- Multilingual Customer Support: Provide support in multiple languages to cater to a diverse customer base.
- Automation of Repetitive Tasks: Free up agent time by automating routine tasks.
- Advanced Analytics: Gain insights into customer interactions to drive strategic decisions.
Benefits:
- Flexible Deployment Options: Supports various business models and scales.
- Comprehensive Analytics: Enhances decision-making with detailed insights.
- Ease of Use: No-code and low-code solutions make it accessible for all users.
Choosing the right multilingual voice bot can significantly enhance your contact center’s efficiency, customer satisfaction, and operational costs. Each of these top 5 companies offers unique features.
If you’re looking to provide top-notch customer support in a global market, book a demo with VoiceOwl to see how we can help you achieve these goals.